Virtual Healthcare at Vivo Cura

MSK Pain doesn't stop for COVID-19!

To help you during this unprecedented time, we’ve worked hard to offer video and telephone consults so that you can access our specialist physicians and allied health professionals from the comfort and safety of your own home. Here are the important details about the video conferencing option:

Convenient Access from the Comfort of Home

Our state-of-the-art conferencing platform allows you to have a virtual face to face conversations with one of our specialists so that you are cared for during this challenging time.

Safe and Secure

Your virtual consult is encrypted for privacy and PIPEDA & PHIPA compliant to safeguard your information. None of your information is stored on the platform.

Quality Care

Virtual care is quality care. Our staff and practitioners have been trained to ensure that we can offer you meaningful care.

Virtual MSK Medical Assessment & Physiotherapy available.

The feedback we’ve received from patients who have tried virtual consults has been very positive as they are able to practice social distancing, but still get the ball rolling on their pain treatment plan.

How does virtual healthcare work?

Virtual appointments are accessed online through your computer, tablet or smartphone. Most internet browsers are compatible.
Once an appointment is made, a secure email is sent directly to you, which outlines your appointment details and provides a link to the instructions for setting up your device for your appointment.

What is required for a virtual appointment?

You must have internet access.
Your device must have a camera and microphone.
If you do not have these, don’t worry, we are happy to arrange a phone consultation.

What do I need to do to get ready for an appointment?

You will need to create a free account in OnCall, our Virtual Care platform. To do so, click on the link in the appointment email and then follow the instructions.
Setting an account up is quick and easy, but if you have any technical difficulties OnCall has both a telephone helpline and live chat option available to help walk you through the process.
We recommend setting up your account at least 24 hours prior to your appointment time.
Just as in the office, we ask that you log on and arrive 10 minutes early for your virtual appointment. Unforeseen circumstances can make a healthcare provider late for an appointment. If your healthcare provider does not show up online at the scheduled time of the appointment, do not end the session. If the healthcare provider is more than 20 minutes late for the online session, call Vivo Cura Health at 403-265-3838 for further instruction.
For identification purposes, please have your Health Care card and Driver’s Licence ready.
Wear comfortable, loose fitting clothes to aid the physician in the assessment process.
Please have a phone ready in case the internet connection is unstable, the healthcare provider can call you.

Are virtual services covered by Alberta Healthcare?

Yes, the medical assessments that we offer are covered and will allow you book future pain interventions as COVID-19 lockdown restrictions begin to ease and you are comfortable coming in. For more information on the COVID-19 measures we are taking at the clinic, click here.
Physiotherapy services are also available, though not covered by Alberta Healthcare. Please call if you’d like to book an appointment.